Returns Policy
Returns
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
All returns must be postmarked with in thirty (30) days of the purchase date. All returned items must be in new and unused condition with original tage and lables attached.
Return Process
To return an item, please email customer service at info@heroesden.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include proof of purchase, then mail your return to the following address:
Heroes Den
Att: Returns
RMA: (insert number here)
26 Everard Rise
Livingston, West Lothian, EH54 6JB
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recomend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at leaset seven (7) working days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Exeptions
The following item(s) cannot be returned or exchanged
- Collectables
For defective or damaged products, please contact us at info@heroesden.co.uk
Please note
- Sale items are FINAL SALE and cannot be returned
Delays / Lost / Misrouted items
Although we will endevor to get your product to you, we are reliant on our postal service / delivery provider.
In the even of a delay, lost item, or misrouted item, you are to contact the postal / delivery courrier in an attempt to tract down the package.
Heroes Den may provide you with a shipping / tracking numer if used for the product, if requested.
It is not the ownership or responsibility of Heroes Den to locate any items once posted, although we will try to help if possible.
In the event of a delay, lost or misrouted item Heroes Den may look to send an additonal product or offer an alternative in its sted.
Questions
If you have any questions, please contact us at info@heroesden.co.uk
©Copyright. All rights reserved.
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.